Click on Return Request to access your orders and manage your refund options.
Get $30 bonus when you select the Store Credit option!
In store purchases are FINAL Sales.
If for any reason you are not satisfied with your online purchase, all US orders are returnable within 14 days from the delivery date, and must be postmarked within that time frame.
In store pick ups must be picked up within 14 days from the order.
Due to their rarity and high price, some items will show "14-Day Return - Store Credit Only" on the product page and cart page.
Returned item(s) must be postmarked within 14 days from the delivery date.
Once approved, you will receive an email with an eGift card allowing you to shop with us again in store or online.
In order to be eligible for return, all returned items must:
Any item that does not meet these requirements will not be eligible for a full refund or a full store credit.
All items sold at Couture USA are pre-owned ; Couture USA is not responsible for any damages that occur after purchase.
If an item is marked with "Final Sale" - which can be due to its highly discounted price for instance - the item is not eligible for return. Processing a return won't be possible through the portal. No exceptions.
Access your orders and manage your shipping and refund options from our return portal. Get a $30 bonus when you select Store Credit as your refund method!.
Pack your items securely in the original packaging, if possible. Please be sure to keep the tag attached and to include the completed return form in your package.
Please Note: Couture USA DOES NOT cover the cost of shipping for returned items.
Ship the return package to:
Couture Boutique
Returns Department
10117 Montague St.
Tampa, FL 33626
Last Update: October, 24th 2026, 03:00 pm EST.
Absolutely stunning and love the bag! Fast shipping
Pleasantly surprised to find a huge selection of well organized, easy to shop luxury items. Everything I touched was in amazing condition. I walked out with 3 new treasures on my first visit there.
Couture USA is the most authentic, credible and amazing online boutique I have ever purchased from. I believe I have purchased at lease 12 items so far, just getting warmed up. They are tough with their “condition grading scale”, which is what makes couture USA a whole higher caliber. Every item is 100% authentic, As is their condition rating system from Fair to New. When they state an item is in “good” condition” , to me it’s “ like new” when I receive it! The devil is in the detail and they don’t miss a scratch or slight wear and tear, which I would’ve never noticed with an untrained eye! So they are a trusted source. What you see in the description you read is exactly what you get, and usually even better than expected in person!! I am grateful to have found their store and website! A+++
Love love LOVED my experience with Couture USA! So kind, so informative, and very responsive with questions on pieces. I did take my piece to my LV CA and she scanned and verified its authenticity so they are 100% on their authenticity.
I have purchased many items here and have loved them all! Most recently I found a dream Chanel chocolate brown lambskin Diana! Brooke, and Amber are amazing and so helpful!
As usual, I go in to look at the merchandise. I always go on the website first to view what I will be most interested in seeing. They’re so much fun and helpful. Even though I have my favorites, I look at EVERYTHING. They just let me do my thing. They know me and just check on me periodically while I go about my business 😍.
I always enjoy the excursion❣️
I bought my third bag from Couture. This one is a Chanel. I love it. As usual their merchandise is exquisite
I have purchased many items from Couture. It is my favorite place to shop.
Another marvelous experience with Couture Boutique. I always wanted the Chanel watch with diamonds, the “it” watch and Catherine personally helped me, sent me the two extra links and the watch is absolutely gorgeous, for literally half price from what it sells for at the Chanel boutique. Great merchandise and also great service. I only wish I was closer to Tampa, but I am in the Bay Area. Thanks again for this new addition to my collection.
I decided I need to buy myself a birthday gift and found the most beautiful Gucci satchel. It is like new and perfect size. Couldn’t be happier
A wonderful experience!
The best service and the best prices on top brands. I will definitely be back.
Amazing experience from start to finish. All my questions/concerns were professionally dealt with:) Amber even sent additional information to help me make my purchase. I love the bag & the people who made it possible. Will be back for more…
I was contacted by one of the employees Brooke after letting her know months ago that I was interested in a long Chanel necklace. She contacted me as soon as it came into the shop and sent me pictures, and I went there in person and fell in love with the necklace and purchased it. It was presented in a Chanel box. Everything that I’ve ever purchased from the store is in immaculate shape. The service is impeccable. I love the way they display their purses, shoes, and accessories the store. If they don’t have the bag that you’re looking for, just let Brooke know and she will let you know as soon as it comes into the store. You can’t ask for better service.
I love this place. Prices are realistic for vintage, not like Dillards prices which are too high for vintage brands. Come check it out. You won’t be disappointed. Customer service is always great!
I have purchased several items and each one has not disappointed. They have all been in perfect condition and the pictures and descriptions are always spot on. They have a very quick delivery and that is one of the reasons I keep returning!
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