Click on Return Request to access your orders and manage your refund options.
Get $30 bonus when you select the Store Credit option!
30-Day Return Policy
If for any reason you are not satisfied with your purchase, you may return it within 30 days from the date your package was delivered and we will issue a full refund.
7-Day Return Policy
Select items such as the Hermes Birkin, Hermes Kelly, and higher valued items can be returned within 7 days from the date your package was delivered.
These items are not serviceable through the return portal.
Final Sale
Final sale items cannot be returned, exchanged, or refunded. No exceptions.
These items are not serviceable through the return portal.
Return Eligibility
All returned items must be in the same condition as when they were purchased and must include all original accessories. Any items that do not meet these requirements will not be eligible for a refund.
DO NOT REMOVE the security tags attached to your item or a 15% restocking fee will be assessed.
Refunds on returned items will be credited to the same method of payment used to make the original purchase and all refunds will be processed within the 2 business days following the return. Refunds will not include shipping costs.
IN-STORE PURCHASES, LAYAWAY ORDERS, AND INTERNATIONAL ORDERS ARE NOT RETURNABLE. NO EXCEPTIONS.
How do I return an item?
1. START A RETURN REQUEST
Access your orders and manage your shipping and refund options from our return portal. Get a $30 bonus when you select Store Credit as your refund method! .
2. PACK YOUR ITEMS
Pack your items securely in the original packaging, if possible. Please be sure to keep the tag attached and to include the completed return form in your package.
3. SHIP YOUR PACKAGE
Please Note: Couture USA DOES NOT cover the cost of shipping for returned items.
Ship the return package to:
Couture Boutique
Returns Department
10117 Montague St.
Tampa, FL 33626
We recommend that you insure your package and require a signature upon delivery. We cannot be responsible for a lost or damaged return shipment.
