At Couture USA, our goal is to ensure that you are completely satisfied with every purchase. If for any reason you are dissatisfied with your online order, you may return it within 30 days from the original order date and we will gladly exchange the item or give you a full refund.
All returned items must be in the same condition as when they were purchased and must include all original accessories and paperwork. DO NOT REMOVE the plastic security seal attached to your item. A 15% restocking fee will be assessed for any items that do not satisfy these requirements.
Refunds on returned items will be credited to the same method of payment used to make the original purchase and all refunds will be processed within the 2 business days following the return. Refunds will be processed in the amount paid for the returned item and do not include expedited shipping costs.
*THE 30-DAY RETURN POLICY DOES NOT APPLY TO IN-STORE PURCHASES. ALL IN-STORE PURCHASES ARE FINAL SALE.*
NOTE: We do not accept returns on layaway orders, international orders, or clearance items marked as “final sale”.
How do I return an item?
1. COMPLETE FORM
Complete the return form included in your shipment. Please be sure to complete this form in it's entirety including the reason for the return.
2. PACK YOUR ITEMS
Pack your items securely in the original packaging, if possible. Please be sure to include the completed return form in your package.
3. SHIP YOUR PACKAGE
Please note: Couture USA does not cover the cost of shipping for returned items.
Ship the return package to:
10117 Montague St.
Tampa, FL 33626
We recommend that you insure your package and require a signature upon delivery. We cannot be responsible for a lost or damaged return shipment.