30-Day Return Policy
If for any reason you are not satisfied with your purchase, you may return it within 30 days from the date your package was delivered and we will issue a full refund.
7-Day Return Policy
Select items such as the Hermes Birkin, Hermes Kelly, and higher valued items can be returned within 7 days from the date your package was delivered.
Final sale items cannot be returned, exchanged, or refunded. No exceptions.
All returned items must be in the same condition as when they were purchased and must include all original accessories. Any items that do not meet these requirements will not be eligible for a refund.
DO NOT REMOVE the plastic security tags attached to your item or a 15% restocking fee will be assessed.
Refunds on returned items will be credited to the same method of payment used to make the original purchase and all refunds will be processed within the 2 business days following the return. Refunds will not include shipping costs or sales tax.
IN-STORE PURCHASES, LAYAWAY ORDERS, AND INTERNATIONAL ORDERS ARE NOT RETURNABLE. NO EXCEPTIONS.
How do I return an item?
1. COMPLETE FORM
Complete the return form included in your shipment. Please be sure to complete this form in it's entirety including the reason for the return.
2. PACK YOUR ITEMS
Pack your items securely in the original packaging, if possible. Please be sure to include the completed return form in your package.
3. SHIP YOUR PACKAGE
Please Note: Couture USA DOES NOT cover the cost of shipping for returned items.
Ship the return package to:
10117 Montague St.
Tampa, FL 33626
We recommend that you insure your package and require a signature upon delivery. We cannot be responsible for a lost or damaged return shipment.