FAQs

General

Are the items that you sell authentic?

We sell only authentic pre-owned designer items. Every item that is sold goes through a comprehensive authenticity review process where it is evaluated by a qualified member of our authenticity review team. If there are any doubts about the authenticity of an item, we will not sell it. All purchases are also protected by our money-back authenticity guarantee.


Do you negotiate on price?

We do not negotiate on price on any of our items. We do our best to price our items as low as possible based on style, condition, and fair market value. If for some reason, you feel that an item has been priced incorrectly, please feel free to contact customer service and we will be happy to review.


Do the items I purchase include the original authenticity cards and/or proof of authenticity?

Because our designer items are pre-owned, not all items may come with the original authenticity card, receipt, etc. Accessories such as dust/sleeper bag, authenticity card(s), and/or original packaging are only included if explicitly mentioned in the item descriptions.


If I return an item, when will I be refunded?

Refunds for qualified orders are typically issued within 1 business days from the date that the returned package was received.

Refund Policy


Do you accept money orders?

We currently accept only credit card (MasterCard, Visa, Discover, American Express) and PayPal payments and do not accept money orders, checks, Western Union, etc. For additional details, please refer to our payment options page.

Refund Policy


Shipping & Delivery

How much does shipping cost?

We offers free ground shipping to all delivery locations within the continental United States and flat rate shipping options for express and international orders. Please refer to our shipping rates for additional information.

Shipping Options


Do you ship to an APO/FPO address?

Yes, we do ship to APO/FPO addresses. Please refer to our shipping rates for additional information.

Shipping Options


Do you ship internationally?

Yes, we do ship internationally to most countries. Please refer to our shipping rates for additional information.

Shipping Options


Will my order include shipping insurance?

Yes, all order placed through our website are fully-insured and protected by us.


Will I have to sign for my package once it arrives?

Yes, to ensure safe delivery of all shipments, you will be required to sign for your package upon arrival.


Will you ship an international package as a gift?

Please be aware that international shipments are subject to inspection by international customs authorities and in accordance with the law, we will not mark international shipments as a "gift" in an attempt to avoid customs fees. All customs forms will be marked as "used" items and for the amount purchased (excluding shipping charges).


Will you declare an international package for less than what I paid?

Please be aware that international shipments are subject to inspection by international customs authorities and in accordance with the law, Couture Boutique will not undervalue a shipment in an attempt to avoid customs fees. All customs forms will be marked as "used" items and for the amount purchased (excluding shipping charges).


If I don't like my order, can I return it?

With the exception of layaway and international orders, you have up to 30 days from your order date to return your purchase. Please refer to our shipping policy for additional details.

Return Policy


Will I have to pay for return shipping?

Yes, you are currently required to pay all shipping costs for any orders that you decide to return. Please refer to our returns page for additional information.

Return Policy


Layaway

How long do I have to pay off my layaway order?

Orders may be placed on layaway for a maximum period of 60 days. Customers have the option of paying the layaway order balance in full at any time prior to the completion of the 60-day layaway period. Any layaway balance not paid upon expiration of the 60-day layaway period will result in the cancellation of your order. Please refer to our layaway program for further details.

Layaway Program

Can I return or exchange a layaway order?

We do not accept returns or exchanges on layaway orders. Please be sure you review the item description and photos thoroughly before making a purchase. If you have any questions prior to your purchase, please contact us by phone at 888-969-7455 or by email at service@coutureusa.com.


What is the refund policy on layaway orders?

All payments made for a layaway (including the 30% down payment) are non-refundable and non-transferable. Please be sure you review the item description and photos thoroughly before making a purchase. If you have any questions prior to your purchase, please contact us by phone at 888-969-7455 or by email at service@coutureusa.com.


How do I place an order on layaway?

Please refer to our layaway instructions to learn more about placing an item on layaway.


How do I make a layaway payment?

To make a layaway payment, please refer to the layaway program section of your secured online account page.

Make a Layaway Payment


When will my layaway order be shipped?

Layaway orders are typically shipped within 1 business day following the final layaway payment.

How can I determine my remaining layaway balance and the final due date?

To see the details of your current outstanding layaway orders including remaining balance and due date, please refer to the layaway program section of your secured online account.

Make a Layaway Payment


My layaway has been cancelled. What should I do?

Although we prefer not to cancel a layaway order, there are rare occasions when a layaway order remains unpaid beyond the layaway due date. In such cases, the layaway order is cancelled and the items are placed back in available inventory. If you are able to complete your layaway payments prior to the items being sold to another customer, we will be happy to honor your layaway and will ship the items to you.

Selling Your Items

How do I sell an item?

Selling your pre-owned luxury items is as simply as 3 easy steps:

  1. Send us the information about your items by answering only a few simple questions and sending us a few photos online.
  2. Once you receive our offer, your have 10 days to decide. Then you sign the selling agreement, pack your items and send them to us.
  3. Upon receipt of your shipment, we carefully inspect each item. Once the items are approved, we notify you and payment is sent.

Learn More


What types of items do you accept?

We accept pre-owned, gently used designer handbags, jewelry, shoes, apparel and accessories. In most cases, we sell the same brands that you would find at Neiman Marcus, Bergdorf Goodman, or Saks 5th Avenue.

Brands That We Accept

Do you accept wedding dresses?

We're very sorry but we do not currently accept wedding dresses due to the storage requirements and the often delicate nature of the dresses.


What designer brands do you accept?

For a complete list of designer brands that we accept, please refer to our "brands that we accept" page. If you are unsure about a particular designer, please contact customer service by phone at 888.969.7455 or by email at service@coutureusa.com.

Brands That We Accept


Do you offer a direct purchase options or only consignment?

We currently offer three purchase options:

  1. Direct purchase
  2. Consignment
  3. Buy-back

For additional information about each of these options, please refer to our selling options page.

Selling Options


Do I need to clean my items before sending?

Yes, you should do your best to clean your items as best as possible before sending your items to us. In the case of handbags, wallets and small leather goods, please be sure to remove any items from the interior and exterior pockets.

For watches, please be sure that the watch is in working order before sending. Any watches that are not in working order (e.g. that require a battery) will be returned to you at your expense.


Where do I send my items?

Once you have completed the quote process and are ready to ship us your items, please send all shipments to the following address:

Couture Designer Resale Boutique
Merchandise Review Department
10117 Montague St.
Tampa, FL 33626


Do I have to pay for shipping costs if I decide to send my items?

We do offer a free pre-paid shipping option for shipments whose combined quoted amount is greater than $500. To determine if your shipment qualifies for free shipping please visit our shipping label request page.

Request a Shipping Label


Will you contact me when my item sells?

Although we do not contact you when your item sells, we do send automatically send a check payment via U.S. mail or PayPal (online consignors only) for items sold in the previous month. You may also contact our retail store at any time by phone at 888-969-7455 or by email at service@coutureusa.com and someone will be happy to provide you with an update regarding the status of your items.


When and how will I get paid for my items?

The timing of payment for items sold depends on the selling option that you selected. Consignors are paid on the 10th of each month for items sold during the previous month. Sellers who chose the direct purchase option are typically paid within 24 hours of receipt of their shipment. Please refer to your selling contract for additional details regarding payment.