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813-926-9889or contact us by email at
service@coutureusa.com
Location
10117 Montague St.
Tampa, FL 33626
United States
Hours
Monday - Saturday: 10am to 6pm
Sunday: Closed
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FAQs
General
Are the items that you sell authentic?
We sell only authentic pre-owned designer items. Every item that is sold goes through a comprehensive authenticity review process where it is evaluated by a qualified member of our authenticity review team. If there are any doubts about the authenticity of an item, we will not sell it. All purchases are also protected by our money-back authenticity guarantee.
Do you negotiate on price?
We do not negotiate on price on any of our items. We do our best to price our items as low as possible based on style, condition, and fair market value. If for some reason, you feel that an item has been priced incorrectly, please feel free to contact customer service and we will be happy to review.
Do the items I purchase include the original authenticity cards and/or proof of authenticity?
Because our designer items are pre-owned, not all items may come with the original authenticity card, receipt, etc. Accessories such as dust/sleeper bag, authenticity card(s), and/or original packaging are only included if explicitly mentioned in the item descriptions.
How do you determine the condition of the products?
We accurately describe our pre-owned products to help you quickly evaluate their condition. We invite you to always have a look at the detailed description and photographs to acquire additional information for each product.
Our condition rating system is as follows:
“New”
Products are in new condition with original packaging and/or tags attached.
“Like New”
Products are in perfect condition with no sign of wear, scratches, or anything mentionable. Some Like New items come with tags attached.
“Excellent”
Products have very little signs of wear that are barely noticeable.
“Great”
Products have little signs of wear, which are noticeable.
“Very Good”
Products have noticeable signs of wear.
“Good”
Products have even more noticeable signs of wear than “Very Good”.
“Fair”
You won’t find many of items in this condition, as we only want to offer quality designer items. Most likely these pieces have even more noticeable signs of wear than “Good”, but the team considered it was worth the investment.
If I return an item, when will I be refunded?
Refunds for qualified orders are typically issued within 1 business days from the date that the returned package was received.
Do you accept money orders?
We currently accept only credit card (MasterCard, Visa, Discover, American Express) and PayPal payments and do not accept money orders, checks, Western Union, etc. For additional details, please refer to our payment options page.
Can I pay in a foreign currency?
Although you can browse our website in multiple currencies, checkout will always be in USD. By selecting your desired country currency in the top right corner, prices will convert from USD to the chosen currency type.
Shipping & Delivery
How much does shipping cost?
We offer free ground shipping to all delivery locations within the continental United States and flat rate shipping options for express and international orders. Please refer to our shipping rates for additional information.
Do you ship to an APO/FPO address?
Yes, we do ship to APO/FPO addresses. Please refer to our shipping rates for additional information.
Do you ship internationally?
Yes, we do ship internationally to most countries. Please refer to our shipping rates for additional information.
Will my order include shipping insurance?
Yes, all order placed through our website are fully-insured and protected by us.
Will I have to sign for my package once it arrives?
In order to ensure safe delivery of our shipments, if your order is over $500, you will be required to sign for your package upon arrival.
Will you ship an international package as a gift?
Please be aware that international shipments are subject to inspection by international customs authorities and in accordance with the law, we will not mark international shipments as a "gift" in an attempt to avoid customs fees. All customs forms will be marked as "used" items and for the amount purchased (excluding shipping charges).
Will you declare an international package for less than what I paid?
Please be aware that international shipments are subject to inspection by international customs authorities and in accordance with the law, Couture Boutique will not undervalue a shipment in an attempt to avoid customs fees. All customs forms will be marked as "used" items and for the amount purchased (excluding shipping charges).
Can I pick up my order in store ?
Yes, we offer in store pick up for local customers.
We are open Monday through Friday from 10:00am to 6:00pm.
Bring a valid ID and your confirmation email in order to pick up your order.
Please note:
- Pick up orders are ready the next business day
- No pick up on Saturdays.
- ALL IN STORE PICK UP ORDERS ARE FINAL SALE
If I don't like my order, can I return it?
With the exception of layaway and international orders, you have up to 14 days from your shipping date to return your purchase. Please refer to our return policy for additional details.
Will I have to pay for return shipping?
Yes, you are currently required to pay all shipping costs for any orders that you decide to return. Please refer to our returns page for additional information.
Selling Your Items
How do I sell an item?
Selling your pre-owned luxury items is as simply as 3 easy steps:
- Send us the information about your items by answering only a few simple questions and sending us a few photos online.
- Once you receive our offer, your have 10 days to decide. Then you sign the selling agreement, pack your items and send them to us.
- Upon receipt of your shipment, we carefully inspect each item. Once the items are approved, we notify you and payment is sent.
What types of items do you accept?
We accept pre-owned, gently used designer handbags, jewelry, shoes, apparel and accessories. In most cases, we sell the same brands that you would find at Neiman Marcus, Bergdorf Goodman, or Saks 5th Avenue.
Do you accept wedding dresses?
We're very sorry but we do not currently accept wedding dresses due to the storage requirements and the often delicate nature of the dresses.
What designer brands do you accept?
For a complete list of designer brands that we accept, please refer to our "brands that we accept" page. If you are unsure about a particular designer, please contact customer service by phone at 888.969.7455 or by email at service@coutureusa.com.
Do you offer a direct purchase options or only consignment?
We currently offer three purchase options:
- Direct purchase
- Consignment
- Buy-back
For additional information about each of these options, please refer to our selling options page.
Do I need to clean my items before sending?
Yes, you should do your best to clean your items as best as possible before sending your items to us. In the case of handbags, wallets and small leather goods, please be sure to remove any items from the interior and exterior pockets.
For watches, please be sure that the watch is in working order before sending. Any watches that are not in working order (e.g. that require a battery) will be returned to you at your expense.
Where do I send my items?
Once you have completed the quote process and are ready to ship us your items, please send all shipments to the following address:
Couture Designer Resale Boutique
Merchandise Review Department
10117 Montague St.
Tampa, FL 33626
Do I have to pay for shipping costs if I decide to send my items?
We do offer a free pre-paid shipping option for shipments whose combined quoted amount is greater than $500. To determine if your shipment qualifies for free shipping please visit our shipping label request page.
Will you contact me when my item sells?
Although we do not contact you when your item sells, we do send automatically send a check payment via U.S. mail or PayPal (online consignors only) for items sold in the previous month. You may also contact our retail store at any time by phone at 888-969-7455 or by email at service@coutureusa.com and someone will be happy to provide you with an update regarding the status of your items.
When and how will I get paid for my items?
The timing of payment for items sold depends on the selling option that you selected. Consignors are paid on the 10th of each month for items sold during the previous month. Sellers who chose the direct purchase option are typically paid within 24 hours of receipt of their shipment. Please refer to your selling contract for additional details regarding payment.
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